You will recieve an invitation email from GSFF to the email you provided on FilmFreeway. Please be sure to check your spam folder.

Google Chrome, Safari, Firefox, Opera, Microsoft Edge.

If your film sits at 100% for more than 1hr, try to upload from a different browser. Please ensure the device has a strong internet connection.

For 2021, GSFF has moved to a passwordless system. This means that once you click the "Upload My Film" button in your email, you are automatically signed in.

Please email us at portal_support@gsff.org to change your email.

Unfortunately not, we've taken filmmaker feedback and redesigned the system to make it easier!

You can simply forward your invitation email to the person(s) who you wish to upload for you. However, we only recommend sharing the email with those who absolutely need access for security purposes.

No worries, please email us at portal_support@gsff.org. Please provide your film name and email to get a new invitation sent. Note, if you find the lost email the link inside will no longer be valid.

Please ensure your film was accepted through FilmFreeway. Once you have verified, please email us at portal_support@gsff.org with your film name and email.

1920x1080, H.264, .MP4, Stereo (2-channel audio)

Unfortunately, not this year. Only 1920x1080, H.264, .MP4, Stereo (2-channel audio).

Since we've moved to a hybrid system (in-person + online), ProRes files are not supported.

Please refer to the film's upload area for your limit.

Yes! Please follow the same steps as you did to upload your previous film version.

No, all films must be processed through our system to be shown at GSFF.

No, all films must be processed through our system to be shown at GSFF.

No, all films must be processed through our system to be shown at GSFF.

Unfortunately no, we do not have the resources available to do so.

No, we only collect film information submitted through FilmFreeway, not the film file. All films must be processed through our system to be shown at GSFF.

Please email us at portal_support@gsff.org for support.

No, we do not compress films. However, because of the online component for 2021, we will be transmuxing your film to different formats for a better streaming experience.

We take film security seriously. Your films are securely processed and stored with Microsoft Azure.

Attendees both online and in-person will be watching the same films at the same time. No skipping forward or backwards, it's a true live event!

No, attendees both online and in-person will be watching the same films. Any exclusions will be coordinated by GSFF leadership, and will be made known in marketing materials.

Nope! We believe that the beauty of a film festival is discovery. No picking, no skipping, and no spoilers! This is a true live event where we can keep the spirit alive.

No, if an issue is found with your film someone from GSFF will reach out.

All films will be protected with multi-DRM encryption (PlayReady, Widevine, FairPlay).

No, only films processed through our system can be played at in-person venues. No exceptions.

Our system syncs with FilmFreeway. Feel free to change your film title, director, synopsis, social links, etc on FilmFreeway.

The information is used in our physical and digital materials. Please ensure everything is filled out and correct!

Please fill out all data inside of FilmFreeway. The more information the better!

Yes! Please be sure to have the latest version uploaded to FilmFreeway before the portal closes.

When the portal closes on February 19, 2021, so does yourr ability to edit. Please ensure everything is filled out and correct!